Andrea Fidler is a strategic operations executive with a proven track record of driving large-scale transformation across Fortune 100 companies, including Citigroup and Verizon. She specializes in business transformation, workforce strategy, operational excellence, and AI-enabled customer experience redesign, delivering measurable results through data-driven strategy and disciplined execution.

At Verizon, Andrea led enterprise transformation initiatives that reduced call volume by more than 50% (140M calls) and generated $3.6B in labor savings through digital optimization, advanced analytics, and process redesign. She also restructured global BPO partnerships, driving a 71% year-over-year revenue increase while improving customer experience performance. At Citigroup, she established a firm-wide workforce planning capability, integrating processes, controls, and technology to strengthen risk management and operational resilience.

Andrea holds an MBA from NYU Stern, an MS from the University of Massachusetts, and a BS from the University of Delaware.